HOTEL POLICY & TERMS

TARIFF & KEY CARD

The tariff is for your room only. Please ensure that your bill reflects the correct tariff. Guests should
obtain the key card from the reception only. Per Occupant, only 1 Key Card would be issued. Carry
Key Card at all times during your stay. Upon Check Out, all key cards are to be handed back to the
Front Desk. Incase key card is lost, key card amount shall be payable.

BILLING

Please insist on a bill If the booking is via hotel website www.oxyvalleyresorts.com or directly on phone
or walk in at front desk, and also ensure that a valid bill is printed and obtained. For OTA’s the bill
may not be given, and the invoice will be given by the OTA. For extras, the Bill is to be taken. If no
bill is provided for any paid extras, consider the entire stay as FREE. OTA = Online Travel Agents
such as Make My Trip, Travel Guru / Yatra / Agoda / Booking.com / GoIbibo and so on etc

IDENTIFICATION (ID) & REGISTRATION POLICY

Valid government issued, photo identification is required at check-in for each occupant of the room
bearing the address of the guest. The identity proof would include a valid driving license / voter
identity card / adhaar card etc. PAN Card is not accepted. Valid passport is mandatory for all foreign
national guests. Passport should have a valid visa. The Guest Registration Card, in complete detail
has to be filled by Guest, failure to do so may result in dishonoring of the booking.

NUMBER OF GUESTS IN ROOM / VISITORS POLICY

The maximum number of guests that are allowed within the room, is the number and names of
guests that have been paid for while reserving the room. Visitors are not permitted into the room
zones and/or rooms. If any visitor has come to meet room guest, the meeting should be done in the
public areas such as coffee shop / restaurant etc. Guests bringing in “solicited/paid guests” or “anti
social elements” are not permitted, and the hotel reserves the right for such guests to leave the
hotel premises. Visitors shall not be permitted between 1130 pm to 7 am, and if found occupying the
room without information to the desk, then charges of Rs 2500 + Tax per unauthorized occupant
shall be payable by the guest. Select objectionable cases may be reported to the local Police station
for necessary action.

CHECK IN – CHECK OUT POLICY

Check-In: 14:00 Hr & Check-Out: 12:00Hr. If the guest wishes to stay on upto 6 pm and the room is
available, the guest will be charged half the normal daily rate for the room. Beyond 6 pm check out, the
full day tariff shall be levied. Late Check out is subject to availability only.

EARLY ARRIVAL POLICY

Early Check In can be requested while making your reservation or by contacting the Front Desk
prior to your arrival. Early check-in is based on availability only and can’t be guaranteed. Early
Check Ins, prior to 8 am, will be on a full day chargeable basis deemed held from the previous night.

EARLY DEPARTURE POLICY

Upon Check In, guests will be asked to confirm the departure date. Changes to the departure date
may be made without penalty if the rate plan permits and if done before the end of the arrival day.
An early departure fee may be applied if departing after confirming the departure date. Please
contact the hotel duty manager for additional information.

PET POLICY

Pets are not allowed in guest rooms. Alternate accommodation for pets is available on chargeable
basis and subject to availability at an offsite location.

ADVANCE POLICY

Amount of  50% to be paid to confirm the reservation and the remaining balance will be collected by the property upon Check-In

LONG STAY GUESTS

Long Stay Guests i.e guests staying above 10 nights, have to periodically (every 5 nights) settle
their outstanding balances against the room guest ledger folio. The hotel reserves the right to itself
to deactivate the key card in case of any outstanding bills/amount until the same is cleared.

MAXIMUM OCCUPANCY POLICY

maximum number in one room is 3 adults and or 2 adults and 2 children with 1 child age is

less than 6 years and the other child should be less than 12 years old.

CHILDREN POLICY

Maximum two kids are allowed in a Room where 1 kid has to be below 12 years and other kid has to be less than 6 years old

Extra bed can be provided on request at a charge. .Child age proof is required at time of check in.

EXTRA BED POLICY

Rollaway beds and mattresses are available for a fee. Availability is not guaranteed.The extra

Bed charges are 1500 for Adults and 1000 for child between 6-12 years old

ACCESSIBILITY POLICY

The hotel has one accessible guest room (physically challenged room) and offers wheel chair to
assist guests when needed. Wheel chair subject to availability.

SETTLEMENT OF BILLS AND PAYMENT POLICY

Bills must be settled upon presentation by cash or credit card. Guests paying in cash will be asked
to pay the full accommodation rates. Personal cheques are not accepted.

CREDIT CARDS AND THIRD PARTY CREDIT CARDS

The credit card holder must be present for the hotel to accept and swipe the credit card as a method
of payment. A non-guest wishing to pay for a room guest’s expenses must be arranged directly with
the hotel. Hotel does not accept faxed credit card authorization forms.

SECURITY POLICY

The Hotel reserves the right to pass on all guest information to Police and or any other Investigating
Parties. All guests are to allow their baggage to be checked by guards/scanner machines at check
in – check out time. The Hotel also reserves the right to check guest luggage at any point of time
during the stay. Firearms, Explosives, Suspicious Material, Hazardous Agents, Drugs and
Chemicals are not permitted. Licensed Firearms are to be declared to the hotel upon check in.

RESTAURANTS

While dining within the restaurants, outside food-beverages-liqor are not allowed to be consumed.
Guests creating a disturbance to the operations, shall be asked to vacate the premises.

OTHER AREAS OF THE HOTEL

For other areas of the hotel such as, but not limited to – Salon & Spa, Business Center, Gym,
Banquet Halls & Terraces, Public Areas and Corridors, any guest violating any rule/regulation or
posing a hazard to the area shall be asked to leave the hotel premises.

SWIMMING POOL POLICY

Timings: 7 am to 7 pm only. There is no life guard on duty. Children under 17 yrs must be
supervised by an adult in and around the pool area at all times. Children under 17 are not permitted
in the swimming pool by themselves. Registration for usage of the pool is compulsory. Swimming is
at Visitor/Guest’s own risk and Hotel does not accept any liability for any mishap.

VISITORS BELONGINGS

Visitors are requested to lock the door of their rooms securely when going out or when going to bed.
The Hotel will not, in any way, whatsoever, be responsible for the loss or theft of visitor’s / guest’s
goods or any other property not entrusted to the management or for damage thereof whether due to
neglect of the hotel staff, agents or any cause whatsoever including the theft or pilferage. For the
convenience of guests, private lockers are available in all rooms to ensure the safety of any
valuables.

INTERNET AND WIFI POLICY

The hotel provides wired and non wired internet to hotel guests. The bandwidth is restricted and is
meant for browsing only. Heavy file downloading is not permitted, and if found so, the facility may be
withdrawn. Anti-social sites, banned sites or immoral site browsing is not permitted. The hotel, has
the right to monitor the guest browsing history for safety and security purposes. It is mandatory for
the guest to provide the mobile number, in order for the WIFI user id and password to be
communicated.

HAZARDOUS GOODS

Storing of cinema film, raw and exposed or any other articles of combustible or hazardous nature in
guest rooms or storage is strictly prohibited.

DAMAGE TO PROPERTY

Guests will be held responsible for any loss or damage to the hotel property caused by themselves,
their friends or visitors or for any person for whom they are responsible. The Hotel also reserves the
right to call the Local Police Station in case of guests refusing to pay for the damage, including but
not limited to, taking possession of guest belongings and detainment of guests until the matter
reaches an amicable solution. Such guest will also be checked out, irrespective of the number of
days of stay booked. The hotel also reserves the right to circulate the information of the incident,
including names of guest, to the Hotel Associations.

MANAGEMENT RIGHTS

The Management reserves to itself, the absolute right of admission to any person in the hotel
premises and to request any guest to vacate his or her room at any moment without previous notice
and without assigning any reason whatsoever, and the guest shall be bound to vacate when
requested to do so. In default, the Management will be entitled to remove the luggage and
belonging of the visitor from the room occupied by him or her and lock the room. The management
also reserves the right to change any policies, rules and regulations from time to time. Incase of any
dispute, decision of the hotel will be considered as final and binding. Any experience in the hotel
premises, is subject to Pune jurisdiction only.

LEFT LUGGAGE POLICY

The Hotel will keep left luggage only for a maximum of 24 hours, after which it reserves the right to
dispose off the luggage or handover to the local police station and will assume no liability for the
same in case its lost, damaged or mishandled. The Luggage will be checked by Hotel Security
before taking possession of the same.

GOVERNMENT RULES AND REGULATIONS

Guests are requested to observe the government rules & regulations in force applicable to India
from time to time in respect to registration, alcoholic drinks, firearms etc.

SMOKING POLICY

Effective 2nd October 2008, the government has introduced “No-Smoking” legislation for hotels,
restaurants and all public places. As a consequence, smoking is prohibited in all parts of the hotel
except in designated bedrooms where smoking is permitted. Smoking in any other form (beedis,
hookahs, sheeshas etc) are not permitted within the hotel premises.

CURRENCY FLUCTUATIONS

Rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based
on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card
charges are subject to additional currency conversions by banks or credit card companies, which
are not within the hotel’s control and may impact the amount charged to your credit card.

PARKING POLICY

The Hotel provides for self parking and valet parking, however, parking is solely at the vehicle
owner’s risk and hotel assumes no liability of any loss of belongings, or loss of / damage to the
vehicle. Vehicles being parked overnight, guests are required to inform the front desk, else the car
would be towed away by the Traffic Police Department.

LOST AND FOUND

Any items, left behind by the guest, should be informed to the Front desk immediately via email.
Incase the guest does not contact the hotel, the hotel reserves the right to dispose off the same
without any liability on the hotel.

RELATION BETWEEN THE COMPANY AND VISITORS/GUESTS

Nothing herein mentioned shall constitute or be deemed to constitute any form of tenancy or sub-
tenancy or any right of tenancy or any right of sub-tenancy or interest in the hotel’s premises or any
part or portion in favour of any guest/visitor or resident and the hotel shall always be deemed to be
in full and absolute possession and control of the whole of the Hotel’s premises.

RIGHTS OF ADMISSION RESERVED

The Hotel, and the entire building as a facility complex, is a Private Property, for which “Rights Of
Admission Are Reserved”. The Management can ask any guest to vacate/leave the premises on
ground of disturbance or posing a threat to the Employees/ Other Guests or Violating any
policies/terms of the Hotel.

CORPORATE BOOKING

Conference Room booked with / without Rooms requires 50% advance towards total payment and balance upon Check In date.

Free Cancellation of Conference Hall along with Rooms 15 days prior to arrival date

Cancellation on 15 days and after Entire payment towards advance will be Non Refundable

AMENDMENT OF RULES

The Management reserves the right itself to add, or alter or amend any of the above terms,
conditions and rules